Effective Date: June 12, 2025
At WC IT Solutions (wc-its.com), we are committed to delivering high-quality digital services. We also understand that sometimes things don’t go as planned. This Refund & Cancellation Policy explains how we handle refunds and service cancellations for our customers.
1. Cancellation Policy
- Clients may request to cancel a service within 24 hours of placing an order.
- Cancellation requests must be made via email to helpdesk@wc-its.com.
- Cancellations made after 24 hours may not be eligible for a refund unless otherwise specified in the service contract.
2. Refund Policy
- Digital Service Refunds: Refunds will only be issued if the project or service has not yet begun or if we are unable to deliver the promised services.
- If the service has already been initiated or delivered, no refund will be applicable.
- Partial Refunds may be granted in certain cases, depending on the service stage and internal review.
- Approved refunds will be processed within 5–7 business days using the original method of payment.
- Non-refundable Items include:
- Domain name purchases
- Hosting services
- Third-party licenses or tools purchased on your behalf
3. Custom Project Refunds
- Custom software or tailored IT projects involve time, planning, and resources. Once initiated, partial or full refunds may not be possible.
- We aim to maintain transparency and keep you updated during each phase of the project.
4. How to Request a Refund
To request a refund, please email us at helpdesk@wc-its.com with the following:
- Your full name
- Order ID or invoice number
- Description of the issue or reason for the refund request
We will respond within 1–2 business days, and process any eligible refunds within 5–7 business days.
5. Contact Information
WC IT Solutions
Ground Floor 224, Main Road, Islamnagar,
Saharanpur, Uttar Pradesh, India – 247451
📧 Email: helpdesk@wc-its.com
📞 Phone: +91 1331 297373
🌐 Website: https://www.wc-its.com